Customer Experience Appointment Representative - MXO

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

None

Job summary

Hunt Mexicana S.A de C.V. is seeking an Appointment Representative to support customer experiences by scheduling loads, coordinating deliveries, and maintaining clear communication with customers.

You will build relationships with clients, validate disputes, and ensure timely service while tracking freight activity and coordinating with teams across the organization. The role requires a bilingual English/Spanish speaker with a high school diploma and 1–2 years of experience; a bachelor’s degree

Qualifications

• Must be legally entitled to work in Mexico.
• High School Diploma with 1-2 year of working experience.
• Bilingual in English/Spanish.
• Preferred Qualifications: Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work-environment.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Skills

Bilingual EN/ES

Time management

Multitasking

Communication

Education

High School Diploma

Bachelor's Degree in Business (Admin/Management)

Bachelor's Degree in Business Communications

Job description

Job Summary

Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. This position is with Hunt Mexicana, S.A de C.V.

Job Description

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Qualifications

• Must be legally entitled to work in Mexico
• High School Diploma with 1-2 year of working experience
• Bilingual in English/Spanish
• Preferred Qualifications: Bachelor's Degree with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment
• This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Business Communications
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Intermodal
• Transportation/Logistics

Job Opening ID

00649780 Customer Experience Appointment Representative - MXO (Open)

Equal Employment Opportunity

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.