Technical Support Engineer - Flexible & Remote Growth

AgileEngine; Rosarito; A distancia; MXN 893.176 - 1.250.446; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth: Mentorship, TechTalks

Competitive compensation: USD-based pay

Exciting projects with Fortune 500 companies

Flexible schedule with remote options

Descripción de la vacante

A leading software company in Mexico is seeking a Technical Support Engineer to be the first point of contact for customers, resolving technical issues and supporting deployments. Candidates should have at least 2 years of experience in technical support, excellent English communication skills, and hands-on experience with Windows and Linux servers. The role offers flexibility and the opportunity to work on exciting projects with Fortune 500 clients, alongside benefits for professional growth.

Formación

• Minimum 2 years of experience in a technical support role.
• Availability for rotating schedules to support customers 24/5.
• Understanding of the software testing lifecycle and development processes.

Responsabilidades

• Resolve product-related and technical queries via email and screen sharing sessions.
• Investigate and troubleshoot software defects and configuration issues.
• Act as a technical advisor for new customers during their product evaluation phase.
• Support customers with the remote installation and maintenance of TestRail Server instances.
• Assist users in navigating complex setups involving various server environments.

Conocimientos

Excellent written and verbal English communication skills

Hands-on experience managing Windows servers

Hands-on experience managing Linux servers

Strong understanding of networking and web technologies

Self-motivated and driven by performance metrics

Educación

Degree in Computer Science or a related technical field

Herramientas

SQL knowledge

Descripción del empleo

A leading software company in Mexico is seeking a Technical Support Engineer to be the first point of contact for customers, resolving technical issues and supporting deployments. Candidates should have at least 2 years of experience in technical support, excellent English communication skills, and hands-on experience with Windows and Linux servers. The role offers flexibility and the opportunity to work on exciting projects with Fortune 500 clients, alongside benefits for professional growth.