Mexico-Based 1st Line IT Support Engineer | MSP Growth

Decoding Pinterest; Americas; Presencial; MXN 167.400 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and mentoring

Competitive local compensation

Clear career progression pathways

Descripción de la vacante

Decoding Pinterest is looking for a 1st Line Support Engineer based in Mexico to provide front-line technical support to users across North and South America. The ideal candidate should have 1-2 years of experience in IT support, strong customer service skills, and be comfortable working remotely. Responsibilities include diagnosing hardware and software issues, managing support tickets, and collaborating with team members. Offers include opportunities for career progression, training, and competitive compensation based on experience.

Formación

• 1-2 years’ experience in a 1st Line / IT Support / Helpdesk role.
• Strong customer service skills with ability to explain technical issues.
• Experience supporting Windows environments and common business applications.

Responsabilidades

• Respond to client requests for technical assistance.
• Diagnose and resolve basic hardware and software issues.
• Create and update knowledge base articles and client documentation.

Conocimientos

Customer service skills

Technical support

Communication

Problem-solving

Herramientas

Ticketing systems

Microsoft 365

Windows environments

Descripción del empleo

Decoding Pinterest is looking for a 1st Line Support Engineer based in Mexico to provide front-line technical support to users across North and South America. The ideal candidate should have 1-2 years of experience in IT support, strong customer service skills, and be comfortable working remotely. Responsibilities include diagnosing hardware and software issues, managing support tickets, and collaborating with team members. Offers include opportunities for career progression, training, and competitive compensation based on experience.