Senior Support Engineering Manager

Microsoft; Estado de México; Presencial; MXN 1.287.711 - 1.655.629; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Support Engineer Manager to lead a team resolving complex technical issues. You will manage customer relationships and ensure team readiness in a fast-paced environment. Ideal candidates have a background in operational excellence and people management, with the ability to communicate effectively in English. This role is onsite in Mexico, Estado de México.

Formación

• 5+ years of operational excellence experience.
• 1+ year(s) of people management experience.
• Ability to read, write and speak fluent English.

Responsabilidades

• Lead a team to solve complex technical issues.
• Manage customer relationships regarding technical support.
• Ensure team readiness and technical skill acquisition.

Conocimientos

Operational excellence

Delivery management

Account management

People management

Fluent English

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

A leading technology company is seeking a Technical Support Engineer Manager to lead a team resolving complex technical issues. You will manage customer relationships and ensure team readiness in a fast-paced environment. Ideal candidates have a background in operational excellence and people management, with the ability to communicate effectively in English. This role is onsite in Mexico, Estado de México.