Technical Support Engineer - Flexible & Remote Growth

AgileEngine; Puebla de Zaragoza; Presencial; MXN 885.000 - 1.361.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship and TechTalks

USD-based competitive compensation

Flexible schedule

Education and fitness budgets

Descripción de la vacante

A prominent software development company in Puebla is looking for a Technical Support Engineer to be the first point of contact for customers. This role involves resolving product and technical issues, managing server environments, and troubleshooting challenges across Windows and Linux systems. The ideal candidate should have at least 2 years of technical support experience, excellent English communication skills, and a hands-on approach with networking and web technologies. Competitive compensation and flexible work arrangements are offered.

Formación

• Minimum 2 years of experience in a technical support role.
• Excellent written and verbal English communication skills.
• Hands-on experience managing both Windows and Linux servers.
• Strong understanding of networking and web technologies.
• Self-motivated and driven by performance metrics.
• Availability for rotating schedules to support customers 24/5.

Responsabilidades

• Resolve product-related and technical queries via email.
• Investigate and troubleshoot software defects.
• Act as a technical advisor for new customers.
• Support customers with remote installation and maintenance.
• Assist users in navigating complex server setups.

Conocimientos

Technical support experience

Excellent English communication

Windows server management

Linux server management

Networking understanding

Web technologies knowledge

Educación

Degree in Computer Science

Herramientas

TestRail Server

SQL

Descripción del empleo

A prominent software development company in Puebla is looking for a Technical Support Engineer to be the first point of contact for customers. This role involves resolving product and technical issues, managing server environments, and troubleshooting challenges across Windows and Linux systems. The ideal candidate should have at least 2 years of technical support experience, excellent English communication skills, and a hands-on approach with networking and web technologies. Competitive compensation and flexible work arrangements are offered.