Tech Support Engineer Trainee — Remote & Growth

Crypto Pro Network; Americas; Presencial; MXN 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-end Bonus

Major Medical Expenses Insurance

Life Insurance

Work-from-home Bonus

Amazon Gift Card on your Birthday

Taquitos Rewards

Descripción de la vacante

A forward-thinking tech company in Mexico is looking for a Technical Support Trainee to assist with day-to-day technical operations and troubleshoot issues. The role requires 1-2 years of experience in web development or technical support, solid knowledge of JavaScript, HTML, and CSS, and a basic understanding of web development principles. Join us to grow your skills in a dynamic environment with opportunities for learning and development, as well as competitive benefits and a work-life balance.

Formación

• 1–2 years of experience in web development or technical support roles.
• Solid knowledge of JavaScript, HTML, and CSS.
• Basic understanding of Web Development principles.
• Ability to read logs and analyze system behavior.

Responsabilidades

• Triage and investigate incoming technical issues.
• Analyze logs and identify root causes.
• Document findings and troubleshooting steps.
• Escalate issues to Engineering when needed.

Conocimientos

JavaScript

HTML

CSS

Technical support

Communication

Web Development principles

Troubleshooting

AdTech platforms

Descripción del empleo

A forward-thinking tech company in Mexico is looking for a Technical Support Trainee to assist with day-to-day technical operations and troubleshoot issues. The role requires 1-2 years of experience in web development or technical support, solid knowledge of JavaScript, HTML, and CSS, and a basic understanding of web development principles. Join us to grow your skills in a dynamic environment with opportunities for learning and development, as well as competitive benefits and a work-life balance.