1st Line IT Support Engineer – Americas

Texaport; México; Presencial; MXN 437.522 - 612.530; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and mentoring support

Career progression pathways

Collaborative team culture

Competitive local compensation

Descripción de la vacante

Texaport is seeking a 1st Line Support Engineer based in Mexico to provide front‑line technical support to users across North and South America. The role involves diagnosing and resolving hardware/software issues, assisting with user onboarding and offboarding, and maintaining high levels of customer service. Ideal candidates will have 1-2 years of IT support experience, be fluent in Spanish and have strong communication skills. Competitive compensation and career progression opportunities are offered.

Formación

• 1–2 years’ experience in a 1st Line / IT Support / Helpdesk role.
• Experience supporting Windows environments and common business applications.
• Fluent Spanish and advanced English.

Responsabilidades

• Respond to client requests for technical assistance via various channels.
• Diagnose and resolve basic hardware and software issues.
• Perform user onboarding and offboarding tasks.

Conocimientos

Customer service skills

Technical support experience

Windows environments

Strong communication skills

Familiarity with ticketing systems

Descripción del empleo

Texaport is seeking a 1st Line Support Engineer based in Mexico to provide front‑line technical support to users across North and South America. The role involves diagnosing and resolving hardware/software issues, assisting with user onboarding and offboarding, and maintaining high levels of customer service. Ideal candidates will have 1-2 years of IT support experience, be fluent in Spanish and have strong communication skills. Competitive compensation and career progression opportunities are offered.