Tier 2 Tech Support Engineer – Enterprise Software

Mitratech; México; Presencial; MXN 555.658 - 926.097; Jornada completa

Descripción de la vacante

A leading software company is looking for a Tier 2 Technical Support Engineer in Mexico. This role involves assisting customers with software issues, requiring strong SQL and Java/J2EE experience. The ideal candidate has 3+ years in a technical support role, excellent communication skills, and a problem-solving mentality. This position offers full-time employment and opportunities for skill development in a dynamic environment.

Formación

• 3+ years of experience in support, development/QA, or similar technical role.
• Excellent organizational and communication skills.
• Highly motivated and dependable with a positive attitude.

Responsabilidades

• Assist customers on using Mitratech products through various channels.
• Troubleshoot and resolve software issues.
• Create Knowledge-base articles for customer support.

Conocimientos

SQL queries

Java/J2EE applications

Application Servers (Tomcat, WebLogic, WebSphere)

Problem solving

Customer relationship skills

Educación

Bachelor or Master of Science in Computer Science/Engineering

Herramientas

Oracle

SQL Server

Business Intelligence technology

Descripción del empleo

A leading software company is looking for a Tier 2 Technical Support Engineer in Mexico. This role involves assisting customers with software issues, requiring strong SQL and Java/J2EE experience. The ideal candidate has 3+ years in a technical support role, excellent communication skills, and a problem-solving mentality. This position offers full-time employment and opportunities for skill development in a dynamic environment.