Remote Technical Support Engineer — Growth & Impact

AgileEngine; León; Híbrido; MXN 893.176 - 1.250.446; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

TechTalks

Education budget

Fitness budget

Team activity budget

Descripción de la vacante

A leading technology company in León, Mexico is searching for a Technical Support Engineer to assist customers with software and technical issues. This role involves troubleshooting, managing server environments, and providing support during product trials. The ideal candidate should have at least 2 years of technical support experience, strong English communication skills, and familiarity with both Windows and Linux servers. This position offers a competitive compensation package and various perks, including professional growth opportunities.

Formación

• Minimum 2 years of experience in a technical support role.
• Excellent written and verbal English communication skills.
• Hands-on experience managing both Windows and Linux servers.
• Strong understanding of networking and web technologies.

Responsabilidades

• Resolve product-related and technical queries via email and screen sharing sessions.
• Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks.
• Act as a technical advisor for new customers during their product evaluation phase.

Conocimientos

Technical support experience

English communication

Windows server management

Linux server management

Networking and web technologies

Educación

Degree in Computer Science or related field

Herramientas

SQL

Descripción del empleo

A leading technology company in León, Mexico is searching for a Technical Support Engineer to assist customers with software and technical issues. This role involves troubleshooting, managing server environments, and providing support during product trials. The ideal candidate should have at least 2 years of technical support experience, strong English communication skills, and familiarity with both Windows and Linux servers. This position offers a competitive compensation package and various perks, including professional growth opportunities.