Technical Customer Success Associate (Hybrid)

Benchmark Gensuite®; Aguascalientes; Híbrido; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus programs

Team building events

Off-cycle reviews

Happy hour activities

Virtual events

Diversity and sustainability networks

Descripción de la vacante

Benchmark Gensuite is seeking a dynamic Customer Success Associate to join our team in a hybrid role in Aguascalientes. The ideal candidate blends strong technical aptitude with outstanding customer service, performing thorough assessments and delivering tailored solutions for our diverse customer portfolio.

A bachelor’s degree in a technical or administrative field and at least one year of relevant experience are required; travel readiness and excellent English skills are expected, with growth

Formación

• Bachelor's degree in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar.
• 1+ year relevant customer service experience.
• 1+ year of experience in conducting thorough technical assessment.
• Proficient English skills spoken and written.
• PowerPoint skills and experience with Excel preferred.
• Willingness to travel and adapt to changing schedules and environments.

Responsabilidades

• Provide specialized technical guidance and troubleshooting support to customers
• Document technical findings, recommendations, and action plans to facilitate long-term customer support
• Support Leadership team to get customer satisfaction and growth among a portfolio of customers
• Support drafting business requirement documentation for project specifications related to business analysis
• Develop understanding of clients' operations and systems
• Supporting Unit Leads with administrative tasks for customers
• Collaborate with internal teams to build and delivery customer expectations

Conocimientos

Customer service

English proficiency

Communication skills

Microsoft Excel

PowerPoint

Team collaboration

Educación

Bachelor's degree in related field

Herramientas

Excel

PowerPoint

Descripción del empleo

Benchmark Gensuite is seeking a dynamic Customer Success Associate to join our team in a hybrid role in Aguascalientes. The ideal candidate blends strong technical aptitude with outstanding customer service, performing thorough assessments and delivering tailored solutions for our diverse customer portfolio.

A bachelor’s degree in a technical or administrative field and at least one year of relevant experience are required; travel readiness and excellent English skills are expected, with growth