Customer Success Operations Analyst — Hybrid Role

Benchmark Gensuite; Aguascalientes; Híbrido; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus programs

Team-building events

Off-cycle reviews

Descripción de la vacante

Benchmark Gensuite is seeking a technically curious Customer Success Operations Analyst in Aguascalientes for a hybrid, full-time role. You will administer Subscriber Success platforms (Vitally, Onboard.io, Staircase) and translate business requirements into precise system configurations and workflows to improve onboarding and customer health.

You will collaborate with stakeholders, build dashboards, ensure data quality, and support users with training and documentation while staying ahead of

Formación

• Bachelor’s degree in Business, Information Systems, Analytics, Mathematics, Engineering, Computer Science, or a related field.
• 3–5 years of professional experience in Customer Success Operations, business systems, analytics, or SaaS administration.
• Proficient English communication skills (C1).
• Strong technical aptitude and ability to learn unfamiliar software systems quickly.

Responsabilidades

• Administer and maintain Subscriber Success platforms, including Vitally, Onboard.io, Staircase, and related tools.
• Translate approved strategies and processes into system configurations, workflows, automations, playbooks, lifecycle stages, templates, and user experiences.
• Build dashboards and reports to monitor onboarding, subscriber health, engagement, adoption, risk, and operational performance.
• Test system changes and ensure configurations perform as intended without disrupting existing workflows.
• Provide system support and training to users, identifying root causes and resolving issues in a clear and timely manner.

Conocimientos

Strong analytical

Attention to detail

Organizational skills

Independent work in remote environment

Excel proficiency

Educación

Bachelor’s degree or equivalent

Herramientas

Vitally

Onboard.io

Staircase

SQL

Descripción del empleo

Benchmark Gensuite is seeking a technically curious Customer Success Operations Analyst in Aguascalientes for a hybrid, full-time role. You will administer Subscriber Success platforms (Vitally, Onboard.io, Staircase) and translate business requirements into precise system configurations and workflows to improve onboarding and customer health.

You will collaborate with stakeholders, build dashboards, ensure data quality, and support users with training and documentation while staying ahead of