Subscriber Success Ops Coordinator - Hybrid

Benchmark Gensuite; Aguascalientes; Híbrido; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus programs

Team-building events

Diversity and inclusion networks

Descripción de la vacante

Benchmark Gensuite is seeking an Operations Coordinator to drive operational execution in a hybrid role based in Aguascalientes, MX. You will maintain accurate data in core systems, deliver structured reporting, and coordinate across SRM, Operations, and cross-functional stakeholders.

The ideal candidate has a Bachelor’s in an administrative field, 1+ year of operations/coordination experience, and strong English communication.

Formación

• Bachelor’s degree in a related field such as International Business, Logistics, Business Administration, Communications, or similar.
• 1+ year of prior experience in operations, coordination, administrative, or support functions, highly desired
• Proficient English communication skills, verbal and written (C1)
• Strong ability to track tasks, engage stakeholders, and drive items to closure
• Proficiency in preparing reports, summaries, and structured documentation
• Skilled in AI applications and receptive to innovative solutions
• Demonstrated commitment to maintaining accurate and complete system updates and operational data
• Clear written and verbal communication with SRM teams and internal stakeholders
• Proficiency with internal tools, CRM platforms, and shared tracking systems

Responsabilidades

• Provide structured reporting and system updates to internal teams
• Track risks and support issues while ensuring documentation remains current
• Coordinate proactively across SRM, Operations, and cross-functional stakeholders
• Maintain accurate data in core systems to support strategic decisions
• Operating the AI Agents / Tools for the assigned responsibilities

Conocimientos

Organizational skills

Cross-functional coordination

Attention to detail

English proficiency

CRM platforms

Educación

Bachelor’s degree in Administrative field

Herramientas

CRM platforms

Internal tools / shared tracking systems

Descripción del empleo

Benchmark Gensuite is seeking an Operations Coordinator to drive operational execution in a hybrid role based in Aguascalientes, MX. You will maintain accurate data in core systems, deliver structured reporting, and coordinate across SRM, Operations, and cross-functional stakeholders.

The ideal candidate has a Bachelor’s in an administrative field, 1+ year of operations/coordination experience, and strong English communication.