[MX] Customer Success Associate

Benchmark Gensuite®; Aguascalientes; Híbrido; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Benchmark Gensuite is seeking a dynamic Customer Success Associate for our hybrid role in Aguascalientes, MX. You will combine strong technical aptitude with customer service to guide clients through our EHS, Sustainability, and ESG solutions.

The position requires at least one year of relevant experience and fluent English, with collaboration across teams to support growth and satisfaction. This role offers an opportunity to contribute to innovative digital platforms, engage with customers

Formación

• 1+ year of relevant customer service experience.
• 1+ year of experience in conducting thorough technical assessments.
• Proficient English skills spoken and written.
• Strong presentation and communication skills.
• Willingness to travel and adapt to changing schedules.

Responsabilidades

• Provide specialized technical guidance and troubleshooting support to customers.
• Document technical findings, recommendations, and action plans to facilitate long-term customer support.
• Support Leadership team to get customer satisfaction and growth among a portfolio of customers.
• Draft business requirement documentation for project specifications related to business analysis.
• Develop understanding of clients’ operations and systems.
• Support unit leads with administrative tasks for customers.
• Collaborate with internal teams to build and deliver customer expectations.

Conocimientos

Customer service

English proficiency

Communication skills

Problem solving

Presentation skills

Team collaboration

Technical guidance

Educación

Bachelor's degree in technical/administrative field

Herramientas

PowerPoint

Excel

Descripción del empleo

Customer Success Associate

Full Time | Hybrid

Aguascalientes, MX

Innovate with Benchmark Digital as a Customer Success Associate

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you' ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We are seeking a dynamic and technically-oriented Customer Success Associate to join our team. The ideal candidate will combine strong technical expertise with exceptional customer service skills to provide specialized guidance, conduct thorough technical assessments, and develop comprehensive solutions for our diverse customer portfolio. This role requires a results-driven professional with a bachelor's deree in a technical or administrative field and at least one year of relevant customer service experience, who can collaborate across teams, support business analysis initiatives, and contribute to customer satisfaction and growth.

Responsibilities

• Provide specialized technical guidance and troubleshooting support to customers
• Document technical findings, recommendations, and action plans to facilitate long-term customer support
• Support Leadership team to get customer satisfaction and growth among a portfolio of customers
• Support drafting business requirement documentation for project specifications related to business analysis
• Develop understanding of clients’ operations and systems
• Supporting Unit Leads with administrative tasks for customers
• Collaborate with internal teams to build and delivery customer expectations

Education

Bachelor's degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar.

Qualifications & Experience

• 1+ year relevant customer service experience, required
• 1+ year of experience in conducting thorough technical assessment, highly desired
• Results-driven mentality
• PowerPoint skills and experience with Excel preferred
• Adaptability, able to work on a fast pace and multitasking environment
• Proficient English skills spoken and written
• Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail oriented
• Empathetic, positive attitude with a desire to help our team to support customer needs
• Willingness to travel and adapt to changing schedules and environments

Questions about the position? Please contact our HR Mexico Team at [e-mail].