[MX] Customer Success Associate

Gensuite LLC; Aguascalientes; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Team-building events

Off-cycle reviews

Happy hours

Virtual events

Supportive team

Descripción de la vacante

Benchmark Gensuite is seeking a dynamic Customer Success Associate in Aguascalientes, MX, a hybrid full-time role. You will combine technical guidance with outstanding customer service to support a diverse client portfolio within our EHS, Sustainability, and ESG platforms.

Ideal candidates have 1+ year in customer service, strong PowerPoint/Excel skills, and excellent English communication. Travel flexibility and collaborative problem-solving are valued for this role.

Formación

• 1+ year of customer service experience required.
• Experience in technical assessments is highly desired.
• Strong PowerPoint and Excel skills.
• Excellent English—spoken and written.
• Ability to work in fast-paced, multitasking environments.
• Strong listening, communication, and presentation skills.
• Empathetic, proactive problem-solver.

Responsabilidades

• Provide specialized technical guidance and troubleshooting support to customers.
• Document technical findings, recommendations, and action plans to facilitate long-term customer support.
• Support Leadership team to achieve customer satisfaction and growth across a portfolio of customers.
• Assist drafting business requirements documentation for project specifications related to business analysis.
• Develop understanding of clients' operations and systems.
• Support Unit Leads with administrative tasks for customers.
• Collaborate with internal teams to deliver customer expectations.

Conocimientos

Customer service

English proficiency

Presentation skills

Communication skills

PowerPoint

Excel

Multitasking

Willingness to travel

Educación

Bachelor's degree

Descripción del empleo

Customer Success Associate

Full Time | Hybrid

Aguascalientes, MX

Innovate with Benchmark Digital as a Customer Success Associate

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite is a global technology company dedicated to helping businesses achieve their sustainability goals through cutting-edge digital solutions. Our platform empowers organizations to streamline environmental, health & safety, and ESG reporting, driving data-driven improvements and fostering a culture of responsibility.

Benchmark Gensuite Benefits

• annual bonus programs
• regular team-building events
• off-cycle reviews
• engaging team activities including happy hours
• exciting virtual events
• strong, supportive, and fun rapport
• Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space

About Benchmark Gensuite

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We are seeking a dynamic and technically-oriented Customer Success Associate to join our team. The ideal candidate will combine strong technical expertise with exceptional customer service skills to provide specialized guidance, conduct thorough technical assessments, and develop comprehensive solutions for our diverse customer portfolio. This role requires a results-driven professional with a bachelor's deree in a technical or administrative field and at least one year of relevant customer service experience, who can collaborate across teams, support business analysis initiatives, and contribute to customer satisfaction and growth.

Responsibilities

• Provide specialized technical guidance and troubleshooting support to customers
• Document technical findings, recommendations, and action plans to facilitate long-term customer support
• Support Leadership team to get customer satisfaction and growth among a portfolio of customers
• Support drafting business requirement documentation for project specifications related to business analysis
• Develop understanding of clients’ operations and systems
• Supporting Unit Leads with administrative tasks for customers
• Collaborate with internal teams to build and delivery customer expectations

Education

Bachelor’s degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar.

Qualifications & Experience

• 1+ year relevant customer service experience, required
• 1+ year of experience in conducting thorough technical assessment, highly desired
• Results-driven mentality
• PowerPoint skills and experience with Excel preferred
• Adaptability, able to work on a fast pace and multitasking environment
• Proficient English skills spoken and written
• Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail oriented
• Empathetic, positive attitude with a desire to help our team to support customer needs
• Willingness to travel and adapt to changing schedules and environments

Questions about the position? Please contact our HR Mexico Team at [e-mail].

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