Subscriber Success Operations Coordinator | Hybrid

Benchmark Gensuite®; Aguascalientes; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Benchmark Gensuite is seeking an Operations Coordinator to drive our subscriber success operations in Aguascalientes, Mexico. This full-time, hybrid role focuses on structured reporting, system management, and cross-functional coordination to keep our core processes running smoothly.

You will work with SRM, Operations, and product teams to maintain data accuracy, track risks, and ensure timely documentation, while leveraging AI tools to support your responsibilities and improve efficiency.

Formación

• Strong organizational and follow-up skills.
• Ability to manage multiple operational priorities in a fast-paced environment.
• Proven coordination experience across diverse teams.
• Attention to detail and commitment to data accuracy.
• Bachelor's degree in related administrative field such as International Business, Logistics, Business Administration, Communications, or similar.

Responsabilidades

• Provide structured reporting and system updates to internal teams
• Track risks and support issues while ensuring documentation remains current
• Coordinate proactively across SRM, Operations, and cross-functional stakeholders
• Maintain accurate data in core systems to support strategic decisions
• Operating the AI Agents / Tools for the assigned responsibilities

Conocimientos

Organizational skills

Multitasking

Cross-functional coordination

Data accuracy

English communication

Educación

Bachelor's degree in related administrative field

Herramientas

CRM platforms

Internal tracking systems

Descripción del empleo

Benchmark Gensuite is seeking an Operations Coordinator to drive our subscriber success operations in Aguascalientes, Mexico. This full-time, hybrid role focuses on structured reporting, system management, and cross-functional coordination to keep our core processes running smoothly.

You will work with SRM, Operations, and product teams to maintain data accuracy, track risks, and ensure timely documentation, while leveraging AI tools to support your responsibilities and improve efficiency.