Technical Account Manager — Remote Customer Success

Cisco; Ciudad de México; On-site; MXN 1,039,501 - 1,386,001; Full time

Job summary

A leading tech company based in Mexico City is seeking a Technical Account Manager to provide premium support for key accounts. The role entails working closely with customers to optimize their systems and ensuring an excellent customer experience. Candidates should have 5-7 years of experience in technical support, a Bachelor's degree in Computer Science, and strong expertise in network protocols. Familiarity with cloud services and excellent communication skills are also required. This position offers unique opportunities for technical engagement and project management.

Qualifications

• 5-7 years of support experience in technical customer-facing roles.
• Hands-on experience with network and application protocols is essential.
• Excellent communication and project management skills.

Responsibilities

• Provide technical support and optimize customer systems.
• Engage proactively with customers for enhanced relationships.
• Manage escalations and ensure timely communication.

Skills

Network Support

Technical Support

Customer Success

Cisco/Juniper certification

Cloud/SaaS products

VoIP applications

Project Management

Education

Bachelor’s degree in Computer Science or related field

Tools

Docker

Kubernetes

VMware

Hypervisors

Linux-based operating systems

Job description

A leading tech company based in Mexico City is seeking a Technical Account Manager to provide premium support for key accounts. The role entails working closely with customers to optimize their systems and ensuring an excellent customer experience. Candidates should have 5-7 years of experience in technical support, a Bachelor's degree in Computer Science, and strong expertise in network protocols. Familiarity with cloud services and excellent communication skills are also required. This position offers unique opportunities for technical engagement and project management.