Senior Technical Account Manager – Remote, Strategic DevSecOps

Jobgether SRL; México; A distancia; MXN 2.453.000 - 3.088.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote working environment

Equity participation

Market-aligned benefits

Cross-functional collaboration

Descripción de la vacante

Jobgether SRL in Mexico is seeking a Senior Technical Account Manager to drive successful adoption and long-term value for strategic technology accounts. You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand platform usage.

You will collaborate with Sales, Product, Engineering, Marketing, and Support to resolve issues, develop success plans, and proactively manage churn risks while translating technical topics into business outcomes

Formación

• 5+ years in a customer-facing technology role overseeing technical accounts or similar.
• Ability to translate complex concepts into business value.
• Experience with developer workflows and build systems.

Responsabilidades

• Manage strategic customer portfolio and build relationships with technical and executive stakeholders.
• Conduct regular check-ins to assess adoption, success, and business needs.
• Develop personalized success plans to increase adoption and value.
• Collaborate with Sales for executive business reviews.
• Coordinate with Technical Support to resolve issues and communicate progress.
• Work with Product to submit and track feature requests.
• Represent customer voice to shape product capabilities.
• De-escalate urgent situations to prevent churn.
• Identify opportunities to improve engagement, retention, and growth.
• Contribute to product docs and customer resources.
• Evolve CS practices toward scalable, high-quality management.

Conocimientos

Customer-facing

Executive communication

Problem-solving

Technical understanding

Strategic planning

Educación

Bachelor’s degree in Engineering or Computer Science

Herramientas

CI/CD tools (GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite)

Git/SVN/Perforce

Descripción del empleo

Jobgether SRL in Mexico is seeking a Senior Technical Account Manager to drive successful adoption and long-term value for strategic technology accounts. You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand platform usage.

You will collaborate with Sales, Product, Engineering, Marketing, and Support to resolve issues, develop success plans, and proactively manage churn risks while translating technical topics into business outcomes