Junior Technical Support Analyst - Mexico

Turtle Trax S.A.; Estado de México; On-site; MXN 167,400 - 279,000; Full time

Job summary

A technology solution provider is seeking an Associate Technical Support Analyst in Mexico to assist customers with product and configuration issues. This entry-level role requires a strong interest in IT and problem-solving abilities. Responsibilities include troubleshooting technical issues, responding to customer requests, and documenting interactions. Ideal candidates will have an associate's degree or equivalent experience in IT and excellent communication skills. Join a collaborative team and grow your technical knowledge while providing exceptional support.

Qualifications

• Basic understanding of system configurations, software troubleshooting, and general IT concepts.
• Strong written and verbal communication skills with the ability to explain technical issues to non-technical users.
• Demonstrated problem-solving skills and ability to work under guidance in a collaborative team environment.

Responsibilities

• Assist in diagnosing and resolving common technical issues related to Fortra’s solutions.
• Respond to incoming support requests via email, phone, or ticketing systems.
• Document customer issues, resolutions, and interactions accurately in the support system.
• Assist in setting up and maintaining test environments based on customer inputs.
• Learn Fortra’s solutions and stay updated on internal processes and best practices.
• Provide basic guidance and technical instructions to customers.

Skills

Problem-solving

Communication skills

Customer focus

Willingness to learn

Collaboration

Education

Associate's degree in computer science, IT, or related field

Bachelor's degree preferred

Tools

Technical support tools (e.g., ticketing systems)

Job description

A technology solution provider is seeking an Associate Technical Support Analyst in Mexico to assist customers with product and configuration issues. This entry-level role requires a strong interest in IT and problem-solving abilities. Responsibilities include troubleshooting technical issues, responding to customer requests, and documenting interactions. Ideal candidates will have an associate's degree or equivalent experience in IT and excellent communication skills. Join a collaborative team and grow your technical knowledge while providing exceptional support.