Tech/Spec Bilingual Agent

Kelly Services; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading staffing agency in Mexico City is seeking a bilingual customer service professional to support and troubleshoot medium to heavy-duty truck and trailer systems. This role requires interacting with various stakeholders, providing technical support, and managing metrics. Ideal candidates should have experience in customer service, particularly in the automotive industry, and be proficient in both English and Spanish.

Servicios

Paid training

Law benefits

Quarterly bonuses

Formación

• 2-3 years in technical problem resolution and product support.
• 3-5 years leading teams and managing KPIs.
• Proficient in English and Spanish.

Responsabilidades

• Interact with sales, OEMs, and dealer networks.
• Perform technical troubleshooting and support.
• Support products related to truck and trailer systems.

Conocimientos

Customer service experience in automotive

Technical problem resolution

Bilingual (English and Spanish)

Descripción del empleo

Overview

This position is client facing and spends much time interacting with ZFs Sales and Service teams. This position also interacts with Original Equipment Manufacturers (OEM), dealer networks (including technicians, shop foremen, and warranty administrators), end-users, and engineering. This position communicates proficiently, professionally, and technically in both English and Spanish language specified. This includes technical troubleshooting, warranty adjudication, product support and customer support on medium and heavy-duty truck and trailer systems. The products supported include but are not limited to pneumatic/hydraulic ABS systems, ADAS products, foundation brakes, air processing systems, vehicle ride control systems, clutch controls, tire pressure monitor systems, and additional systems as assigned.

Responsibilities

• Interact with ZFs Sales and Service teams, OEMs, dealer networks (including technicians, shop foremen, and warranty administrators), end-users, and engineering.
• Communicate proficiently, professionally, and technically in English and Spanish.
• Perform technical troubleshooting, warranty adjudication, product support, and customer support on medium and heavy-duty truck and trailer systems.
• Support products including pneumatic/hydraulic ABS systems, ADAS, foundation brakes, air processing systems, vehicle ride control systems, clutch controls, tire pressure monitor systems, and other systems as assigned.

Qualifications

• Experience: Customer service, preferably in the automotive industry.
• (Agents) 2 to 3 years in technical problem resolution, warranty awarding, product support and customer support in systems.
• (Supervisor) 3 to 5 years+ experience leading work teams and managing KPIs.
• KPIs and metrics management.
• Bilingual Advanced English skills.

Compensation & Schedule

• $19,500 to $26,000 based on job skills and experience. *
• Monday through Friday schedules.
• Paid training. *
• Law Benefits.
• Quarterly Bonuses based on metrics.