Support Operations Specialist – Dashboards & Knowledge
Schneider Electric
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Descripción de la vacante
Schneider Electric is seeking a customer-focused IT/Software Support professional in Monterrey to monitor application issues, guide users, and manage incidents daily. You will develop reports, dashboards, and knowledge documents to support both users and the internal team.
Strong English, communication, and problem-solving skills are essential for success in a distributed team. Ideal candidates have 1-3 years of software customer experience, familiarity with ERP/CRM/ECM, and proficiency in
Formación
- Bachelor's degree in IT, Computer Science, Software Engineering or related field.
- Advanced English proficiency.
- 1-3 years of software customer experience.
- Experience with ERP/CRM/ECM is a plus.
- Experience with Salesforce Reports and Dashboards is a plus.
- Excellent communication and articulation skills with ability to work effectively in distributed teams.
- Problem-solving and interpersonal skills.
- Adaptability to process changes.
- Experience with Microsoft Excel is a plus.
Responsabilidades
- Monitor application issues and provide guidance to users across channels.
- Monitor contact channels and resolve incidents and service requests daily.
- Create reports and dashboards for users and support teams.
- Develop and review knowledge documentation including troubleshooting guides.
- Achieve KPIs and participate in team and company goals.
- Perform non-regression testing for new releases.
- Attend team activities, KT sessions and meetings.
Conocimientos
Educación
Herramientas
Descripción del empleo
Schneider Electric is seeking a customer-focused IT/Software Support professional in Monterrey to monitor application issues, guide users, and manage incidents daily. You will develop reports, dashboards, and knowledge documents to support both users and the internal team.
Strong English, communication, and problem-solving skills are essential for success in a distributed team. Ideal candidates have 1-3 years of software customer experience, familiarity with ERP/CRM/ECM, and proficiency in
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