ERP & SaaS Support Specialist

EPIND Epicor India; Monterrey; Presencial; MXN 250.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor is seeking a Manufacturing Support Specialist in Monterrey to diagnose and resolve software and ERP issues, delivering an exceptional customer experience. You will troubleshoot client-server applications, collaborate with cross-functional teams, mentor colleagues, and contribute to knowledge bases while staying current with product updates.

Join a team focused on quality service, continuous learning, and helping customers optimize their Epicor solutions in a fast-paced environment.

Formación

• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Customer service orientation and the ability to manage multiple priorities.
• Knowledge of software application fundamentals and related business processes.
• Ability to work independently and collaboratively in a fast-paced, high-volume environment.

Responsabilidades

• Conferring with customers via phone, email, or chat to identify issues, troubleshoot, repair, and test solutions, documenting findings.
• Resolve client-server software issues involving SQL, web servers, credit card terminals, network printers, and Android/iOS devices.
• Respond to complex cases using technical knowledge and customer-centric communication to deliver effective solutions.
• Stay current with software updates to ensure timely support to customers.
• Assist with system setup, configuration, and the use of programming or integration tools for customization and integration of products.
• Collaborate with internal departments to address and resolve customer concerns.
• Mentor teammates and contribute to the department’s knowledge base and FAQs.

Herramientas

SQL

ERP systems

Descripción del empleo

Epicor is seeking a Manufacturing Support Specialist in Monterrey to diagnose and resolve software and ERP issues, delivering an exceptional customer experience. You will troubleshoot client-server applications, collaborate with cross-functional teams, mentor colleagues, and contribute to knowledge bases while staying current with product updates.

Join a team focused on quality service, continuous learning, and helping customers optimize their Epicor solutions in a fast-paced environment.