Commercial Customer Care Specialist

Schneider Electric; Monterrey; Híbrido; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking an Associate for our Commercial Customer Care team in Monterrey. You will resolve inquiries, coordinate with internal teams, and ensure seamless experiences that drive customer satisfaction and loyalty.

The role requires handling order bookings, CRM updates, and collaboration across Finance, Legal, and Factory. A hybrid work arrangement at the Monterrey Hub is available, with a focus on delivering accurate, timely support.

Formación

• Bachelor's degree in Administration, Finance or related field.
• 1–3 years of related work experience; order management preferred.
• Advanced English is a must.
• Proven ability to communicate/partner with Finance, Legal, Factory.
• Team player with excellent verbal and written communication skills.
• Good Microsoft Excel skills.
• Prior SAP experience preferred.
• Availability to work in a hybrid role within our Monterrey Hub (Punto Valle).

Responsabilidades

• Booking orders into SAP using a front end web tool, BuyAutomation.
• Updating CRM system Salesforce.com.
• Using Microsoft SharePoint to manage order workload and route bookings.

Conocimientos

Advanced English

Microsoft Excel

SAP

Communication skills

Teamwork

Educación

Bachelor's degree in Administration/Finance or related field

Herramientas

SAP

Descripción del empleo

Schneider Electric is seeking an Associate for our Commercial Customer Care team in Monterrey. You will resolve inquiries, coordinate with internal teams, and ensure seamless experiences that drive customer satisfaction and loyalty.

The role requires handling order bookings, CRM updates, and collaboration across Finance, Legal, and Factory. A hybrid work arrangement at the Monterrey Hub is available, with a focus on delivering accurate, timely support.