Digital Solutions Tech Support Engineer (EN/FR)

Eaton; Santiago de Querétaro; Presencial; MXN 420.000 - 700.000; Jornada completa

Descripción de la vacante

Eaton seeks a Technical Support Engineer (English/French) in Querétaro, Mexico to deliver world‑class support for its Digital Solutions portfolio. The role blends engineering, customer experience, and digital technology to ensure customer success across the product lifecycle.

You will handle complex software and electrical system issues, assist with configuration, and collaborate with teams to drive improvements and qualified leads for sales.

Formación

• Bachelor's degree in Engineering (electrical/electronic) required.
• Minimum 3 years of experience in the electrical industry (project management, engineering, or sales/quotations).
• At least 2 years in technical support, software, or IT environments.

Responsabilidades

• Provide advanced technical support for Eaton’s digital product portfolio.
• Act as a trusted advisor to customers by supporting product selection, configuration, and application use.
• Troubleshoot and resolve issues related to software, digital platforms, and electrical systems, identifying root causes and driving resolution.
• Support system configuration, including GUI navigation, password management, alarms, and core functionality.
• Collaborate cross-functionally to escalate and resolve complex issues, leveraging internal and external resources.
• Manage high-volume interactions via phone, email, and chat, maintaining responsiveness and quality.
• Clearly communicate product value propositions and align with strategic product lines.
• Identify opportunities and generate qualified leads for the sales organization.
• Contribute to continuous improvement by recommending product enhancements and process optimizations.
• Support the development and maintenance of knowledge bases, documentation, and support tools.
• Partner with internal teams to enhance performance, drive innovation, and improve customer satisfaction.

Conocimientos

English

French

Digital platforms

Educación

Bachelor's degree in Engineering

Descripción del empleo

Eaton seeks a Technical Support Engineer (English/French) in Querétaro, Mexico to deliver world‑class support for its Digital Solutions portfolio. The role blends engineering, customer experience, and digital technology to ensure customer success across the product lifecycle.

You will handle complex software and electrical system issues, assist with configuration, and collaborate with teams to drive improvements and qualified leads for sales.