Application Support Intern – IT & Salesforce Focus

Schneider Electric; Monterrey; Híbrido; MXN 89.000 - 134.000; A tiempo parcial

Descripción de la vacante

Schneider Electric in Monterrey is offering an Application Support Intern position within IT Services and Solutions. You will support technology operations, troubleshoot user issues, and contribute to knowledge management while learning from seasoned professionals.

The role emphasizes collaboration across teams and ongoing development in enterprise applications. Ideal candidates are graduating in December 2027 or later with advanced English, a customer-focused mindset, and an eagerness to learn

Formación

• Bachelor’s degree in IT, Computer Science, Software Engineering or related field, graduating December 2027 or later.
• Advanced English required.
• Experience or knowledge in Salesforce is a plus.
• Strong problem-solving, communication, and customer service skills.
• Eagerness to learn new technologies and business processes.
• Basic knowledge of Salesforce, ServiceNow, or similar applications is preferred.
• Familiarity with Microsoft Copilot or other AI-powered productivity tools is a plus.
• Customer-focused mindset and ability to work effectively in a team.

Responsabilidades

• Provide application support and troubleshoot user issues.
• Manage and follow up on support tickets to ensure timely resolution.
• Document solutions and contribute to knowledge management.
• Collaborate with teams to improve application performance and user experience.

Conocimientos

Customer service

Problem-solving

Communication

Teamwork

Eagerness to learn

AI productivity tools

Educación

Bachelor’s degree in IT/CS/SE or related, graduating Dec 2027+

Herramientas

Salesforce

ServiceNow

Microsoft Copilot

Descripción del empleo

Schneider Electric in Monterrey is offering an Application Support Intern position within IT Services and Solutions. You will support technology operations, troubleshoot user issues, and contribute to knowledge management while learning from seasoned professionals.

The role emphasizes collaboration across teams and ongoing development in enterprise applications. Ideal candidates are graduating in December 2027 or later with advanced English, a customer-focused mindset, and an eagerness to learn