Finance Support Intern - Learn & Assist in Finance Operations

Grow; Monterrey; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness benefits

Education Support

Career Development programs

Internal Mobility

Descripción de la vacante

Epicor is seeking a proactive customer support associate in Monterrey. You will handle inquiries via phone and email, back-call for details, and route complex issues to the right team. You will also monitor feedback, update customer data, and participate in team trainings.

The role emphasizes strong English skills, basic Microsoft Office use, and a positive, learn‑oriented attitude as you contribute to service excellence.

Formación

• Pursuing a BS in Finance, Accounting or Administration.
• Advanced English.
• Eagerness to learn and a proactive attitude.
• RFC.

Responsabilidades

• Answer incoming calls and respond to customer inquiries (via email or phone).
• Provide support on call-backs to get more details about customer inquiries.
• Direct customers to the appropriate department or team for further assistance when necessary.
• Monitor customer feedback and elevate unresolved concerns to team leaders.
• Help maintain and update customer databases.
• Participate in training sessions and team meetings.

Conocimientos

Excellent English

Microsoft Office basics

Multitasking

Proactive attitude

Educación

BS in Finance/Accounting/Administration

Herramientas

Microsoft Office

Descripción del empleo

Epicor is seeking a proactive customer support associate in Monterrey. You will handle inquiries via phone and email, back-call for details, and route complex issues to the right team. You will also monitor feedback, update customer data, and participate in team trainings.

The role emphasizes strong English skills, basic Microsoft Office use, and a positive, learn‑oriented attitude as you contribute to service excellence.