Strategic SMB Accounts Lead

Uber; Ciudad de México; Hybrid; MXN 420,000 - 640,000; Full time

Job summary

Uber Mexico City is seeking an Account Manager to grow and protect a portfolio of SMB restaurant partners on Uber Eats. You will serve as their primary advisor, unlocking local growth and helping partners navigate our platform to boost revenue.

The role requires strong negotiation, data-driven decision making, and the ability to thrive in a high-ambiguity environment. You will collaborate with operations, marketing, and product teams to shape regional strategies and deliver measurable impact.

Qualifications

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management experience

Negotiation skills

Handling ambiguity

Data-driven insights

Spanish fluency

English proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets

Excel

Job description

Uber Mexico City is seeking an Account Manager to grow and protect a portfolio of SMB restaurant partners on Uber Eats. You will serve as their primary advisor, unlocking local growth and helping partners navigate our platform to boost revenue.

The role requires strong negotiation, data-driven decision making, and the ability to thrive in a high-ambiguity environment. You will collaborate with operations, marketing, and product teams to shape regional strategies and deliver measurable impact.