Strategic SMB Account Manager – Growth & Partnerships

Uber; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits package

Job summary

Uber Eats Mexico City is seeking an Account Manager to grow a portfolio of SMB restaurant partners, acting as their advisor to unlock the platform's potential. You will manage partnerships with urgency, use data-driven insights to optimize performance, and navigate complex negotiations in a fast-paced environment.

The role emphasizes autonomy, resilience, and impact on local businesses and Uber's mission to move the real world, with in-office collaboration and opportunities for impact across

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships with restaurant partners by understanding their needs.
• Manage partner portfolios using data-driven insights to track KPIs and optimize opportunities.
• Resolve merchant issues and unblock growth to maintain high partner satisfaction.
• Adapt approach based on market dynamics to influence feature adoption and services.
• Collaborate with operations, marketing, and product teams to scale regional strategies.

Skills

Account management

Negotiation

Data-driven decision making

English proficiency

Local language fluency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

Uber Eats Mexico City is seeking an Account Manager to grow a portfolio of SMB restaurant partners, acting as their advisor to unlock the platform's potential. You will manage partnerships with urgency, use data-driven insights to optimize performance, and navigate complex negotiations in a fast-paced environment.

The role emphasizes autonomy, resilience, and impact on local businesses and Uber's mission to move the real world, with in-office collaboration and opportunities for impact across