Strategic SMB Customer Success Manager (Salesforce)

Leadout Capital

Ciudad de México

On-site

MXN 700,000 - 1,000,000

Full time

6 days ago

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Job summary

Leadout Capital seeks an exceptional Customer Success Manager to be the main point of contact for SMB customers, driving adoption and value realization with Salesforce. You will align customer objectives with platform capabilities and collaborate across Product, Support, Professional Services, Engineering, and Sales to ensure retention and expansion.

The role requires 6+ years in customer success or related fields, plus fluency in English and Portuguese, and strong stakeholder management and

Qualifications

6+ years experience in customer success, consulting, professional services, or SaaS.
Fluency in English and Portuguese.
Strong consultative and stakeholder management skills.
Excellent communication, presentation, and program management.
Analytical mindset with ability to demonstrate business value.
Salesforce product knowledge is a bonus.

Responsibilities

Serve as a trusted advisor to SMB customers.
Drive product adoption, customer value realization, and long term success.
Bridge business objectives with Salesforce platform capabilities.
Help customers optimize ROI and embed Salesforce as a strategic part of their technology stack.
Identify renewal risk early and co-create risk mitigation plans.