Strategic Enterprise CSM - LATAM Growth

Adobe; Ciudad de México; On-site; MXN 1,100,000 - 1,500,000; Full time

Job summary

Adobe in Mexico City is seeking a Customer Success Manager to support strategic enterprise clients across Latin America, focusing on the northern region. You will define success measures, establish baselines, and capture evidence of business impact and value realization.

In this role you will coordinate Adobe and partner teams to drive adoption, growth, and risk management, while aligning teams across Sales, TAM, Support, Product, and Services. Bilingual Spanish/English required.

Qualifications

• Experience managing strategic relationships with large enterprise customers.
• Ability to build credibility with business leaders and technical collaborators.
• Strong business insight into customer strategy and transformation priorities.
• Proven ability to link technology adoption to business outcomes for executives.

Responsibilities

• Build relationships with executives and key stakeholders across complex enterprise organizations.
• Understand each customer's business strategy, priorities, and success measures.
• Translate objectives into clear success plans with measurable outcomes and accountability.
• Own the customer success plan and Mutual Action Plan with progress and risks.
• Lead business reviews connecting Adobe investments to adoption and value realization.
• Assess health and adoption, identify risks, and coordinate recovery plans.
• Coordinate Adobe resources across Sales, TAM, Support, Product, and Services.
• Support renewal and growth by articulating outcomes and value realized.

Skills

Strategic relationships

Executive credibility

Business acumen

Cross-functional coordination

English and Spanish

Customer success leadership

Storytelling & communication

Account planning

Job description

Adobe in Mexico City is seeking a Customer Success Manager to support strategic enterprise clients across Latin America, focusing on the northern region. You will define success measures, establish baselines, and capture evidence of business impact and value realization.

In this role you will coordinate Adobe and partner teams to drive adoption, growth, and risk management, while aligning teams across Sales, TAM, Support, Product, and Services. Bilingual Spanish/English required.