LATAM Customer Success Director - Executive Impact
Kore.ai
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Job summary
Kore.ai is seeking a Customer Success Director - LATAM based in Mexico City to own the post-sale success of our LATAM portfolio. You will manage executive relationships, drive adoption, value realization, renewals, and expansion across the region, engaging with Sales, Delivery, and Support to deliver measurable outcomes.
Fluency in Spanish and English is required, with a strong track record in enterprise SaaS and LATAM experience.
Qualifications
- Experience in enterprise customer success and strategic account management.
- Experience with AI/enterprise SaaS platforms.
- Fluency in Spanish and English; Mexico residency.
- Experience across LATAM markets; Mexico preferred.
Responsibilities
- Own end-to-end customer success lifecycle for assigned LATAM portfolio.
- Build executive sponsor relationships across region.
- Lead conversations in Spanish and English to understand needs and priorities.
- Develop customer success plans with clear outcomes and KPIs.
- Lead executive business reviews focused on outcomes and ROI.
- Identify and recover at-risk accounts with clear owners and timelines.
- Coordinate with Sales, Delivery, Services, Support, Product and Partners.
- Collaborate with regional partners while Kore.ai ownership remains clear.
- Track health, renewal risk, adoption data in Kore.ai systems.
- Travel across LATAM for strategic meetings and milestones.
Skills
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Job description
Kore.ai is seeking a Customer Success Director - LATAM based in Mexico City to own the post-sale success of our LATAM portfolio. You will manage executive relationships, drive adoption, value realization, renewals, and expansion across the region, engaging with Sales, Delivery, and Support to deliver measurable outcomes.
Fluency in Spanish and English is required, with a strong track record in enterprise SaaS and LATAM experience.
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