Strategic Tech Account Lead – Enterprise (Mexico)

Adobe; México; On-site; MXN 1,100,000 - 1,700,000; Full time

Job summary

Adobe seeks a Technical Account Manager to serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will translate business priorities into clear technical strategies, drive measurable outcomes, and coordinate Adobe resources to achieve long-term goals.

You will collaborate with Adobe Engineering, TechOps, and senior leaders to manage risks, optimize adoption, and deliver executive-level guidance.

Qualifications

• Bachelor’s degree in a technical, business, or related field, or equivalent professional experience.
• Seven or more years of experience in Technical Account Management, technical consulting, solution architecture, or another senior customer-facing technical role.
• Demonstrated success managing complex enterprise customer relationships in a consultative capacity.
• Good understanding of marketing technology, advertising technology, and AI-powered solutions, including their application within complex enterprise environments.
• Strong knowledge of web technologies, including JavaScript, jQuery, Java, HTML/HTML5, CSS, REST APIs, and database technologies.
• Solid understanding of tag management, digital data collection, and enterprise implementation methodologies.
• Experience solving issues, performance-tuning, and optimizing web/app environments.
• Ability to read and interpret code, fix technical implementations, and understand third-party integrations at the API level.
• Familiarity with Agile and Scrum development methodologies.
• Strong executive presence, with the ability to communicate effectively with and influence senior technical and business leaders.
• Ability to develop and deliver clear, compelling executive presentations.
• Excellent written and verbal communication skills in both Spanish and English.

Responsibilities

• Serve as the primary technical advisor for a portfolio of strategic enterprise customers.
• Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives.
• Translate complex business objectives into actionable technical strategies and success plans.
• Proactively identify customer needs, technical risks, and opportunities for optimization and long-term improvement.
• Coordinate across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teams to resolve issues.
• Maintain regular checkpoints, governance meetings, and planning sessions with customers.
• Assess customers’ technical environments to identify architectural risks and integration challenges.
• Provide strategic advice on implementation approaches, scalability, and operational readiness.
• Co-lead Quarterly Business Reviews and executive briefings, linking technical realities to business outcomes.
• Maintain oversight of actions, dependencies, risks, and issues.

Skills

Technical account management

Executive-level communication

Marketing technology

Web technologies

Agile / Scrum

Strategic consulting

Spanish & English proficiency

Education

Bachelor’s degree or equivalent

Job description

Adobe seeks a Technical Account Manager to serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will translate business priorities into clear technical strategies, drive measurable outcomes, and coordinate Adobe resources to achieve long-term goals.

You will collaborate with Adobe Engineering, TechOps, and senior leaders to manage risks, optimize adoption, and deliver executive-level guidance.