Strategic Customer Success Manager, Commerce Cloud

Salesforce; Ciudad de México; Presencial; MXN 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager (CSM) for Commerce Cloud Signature in Mexico City. You will be a trusted advisor, owning alignment with customers, guiding adoption of Salesforce features, and coordinating cross‑functional teams to maximize value.

You’ll work closely with Sales and IT leadership to reduce churn, grow engagement, and ensure successful, strategic outcomes across enterprise customers in the region.

Formación

• Experience in Digital/E-Commerce environments including SaaS or related projects.
• Ability to communicate and influence at executive levels.
• Translate technical concepts into business requirements.
• Explain complex concepts in business terms to customers and internal partners.
• Familiarity with Salesforce product ecosystem and deployments.
• Experience leading cross-functional teams to resolve customer needs or projects.

Responsabilidades

• Act as the single point of customer accountability for Signature deliverables.
• Maintain relationships with IT and business executive leaders within customer orgs.
• Advise customers on adoption of new Salesforce features and releases.
• Coordinate Signature services to meet customer needs and renewals.
• Support after-hours coverage and travel as needed to customer sites.

Conocimientos

Digital & E‑Commerce experience

Executive-level communication

Cross-functional leadership

Bilingual English/Spanish

Technical-to-business translation

Herramientas

Salesforce Commerce Cloud

Salesforce Core Platform

Descripción del empleo

Salesforce is seeking a Customer Success Manager (CSM) for Commerce Cloud Signature in Mexico City. You will be a trusted advisor, owning alignment with customers, guiding adoption of Salesforce features, and coordinating cross‑functional teams to maximize value.

You’ll work closely with Sales and IT leadership to reduce churn, grow engagement, and ensure successful, strategic outcomes across enterprise customers in the region.