Strategic Customer Growth Executive

Infobip Mexico; Ciudad de México; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

ESOP (Employee Stock Ownership Plan)

Financial rewards & recognition

Descripción de la vacante

Infobip Mexico is seeking a Senior MM Customer Growth Executive to drive satisfaction, retention and growth for Tier 1/2 clients. You will build strong relationships, coordinate internal resources, and develop strategies to improve client engagement and business outcomes.

You will serve as the focal point for client expectations, align product and services, and collaborate with cross-functional teams to exceed quarterly KPIs and support SaaS growth.

Responsabilidades

• Customer Orientation •Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.

Descripción del empleo

Infobip Mexico is seeking a Senior MM Customer Growth Executive to drive satisfaction, retention and growth for Tier 1/2 clients. You will build strong relationships, coordinate internal resources, and develop strategies to improve client engagement and business outcomes.

You will serve as the focal point for client expectations, align product and services, and collaborate with cross-functional teams to exceed quarterly KPIs and support SaaS growth.