Strategic Growth Partner for Key Accounts

Infobip ltd.; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Flexible hybrid work model

Career development

Descripción de la vacante

Infobip is seeking a Senior MM Customer Growth Executive to drive satisfaction, retention, and growth for Tier 1/2 clients. You will build strong relationships, coordinate internal resources, and develop strategies to enhance engagement and business outcomes.

This role requires a strategic focus on client advocacy, performance metrics, and effective account management. You will collaborate with multiple teams to ensure client success and contribute to Infobip’s market leadership.

Formación

• Experience in building and maintaining long-term client relationships.
• Strong ability to coordinate cross-functional teams to meet client needs.
• Proven track record in SaaS or tech account management and upsell/cres growth.

Responsabilidades

• Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth.
• Serve as focal point for client when meeting business and technical expectations (escalations, adoption, feedback).
• Coordinate different teams to best serve the client and ensure timely delivery.
• Understand client structure and processes for selecting and implementing new solutions.
• Meet and exceed quarterly KPIs (gross profit, margins, cross-sells).
• Collaborate with Customer Success for existing and future SaaS business.
• Ensure client accounts are set-up correctly with CPaaS Registrations and Platform Operations.
• Monitor and act to minimize health risks with Revenue Assurance.
• Analyze and forecast client traffic to drive growth and minimize losses.

Conocimientos

Client relationship management

Cross-functional collaboration

Account management

Metrics & analytics

Herramientas

Salesforce (SF)

Qlik

SU

Descripción del empleo

Infobip is seeking a Senior MM Customer Growth Executive to drive satisfaction, retention, and growth for Tier 1/2 clients. You will build strong relationships, coordinate internal resources, and develop strategies to enhance engagement and business outcomes.

This role requires a strategic focus on client advocacy, performance metrics, and effective account management. You will collaborate with multiple teams to ensure client success and contribute to Infobip’s market leadership.