Strategic Account Manager — Growth & Renewals

The Wrap; México; A distancia; MXN 350.000 - 480.000; Jornada completa

Descripción de la vacante

Mitratech is seeking an Account Manager to own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow with the organizations we serve. If you enjoy connecting with people, solving problems, and delivering exceptional customer care, this is an opportunity to make a meaningful impact.

The role requires 2-4 years in sales/account management, strong English communication, and the ability to travel up to 25%.

Formación

• Bachelor's degree or equivalent experience.
• 2-4 years of sales and/or account management experience.
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
• Capable of working independently with minimal supervision and in a team environment.
• Proficiency in MS Office & Google Office applications along with AI tools.
• Travel - Up to 25%.

Responsabilidades

• Manage customer relationships with focus on building strong relationships, retaining current revenue, and generating additional revenue.
• Build account plans on top customers focusing on mutual success and customer value.
• Develop a strong pipeline and reach annual sales and revenue retention targets.
• Manage a portfolio of renewals with potential for expansion through multi-year renewals, price increases, and discovering opportunities to collaborate with the sales team.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Conduct quarterly value-based reviews and business discussions with top customers.
• Handle customer calls and inquiries promptly with focus on experience and resolution.
• Collaborate with other departments to ensure world-class customer experience with Mitratech solutions.
• Keep up-to-date knowledge of the industry and competitive posture.

Conocimientos

Customer relationships

English communication

Time management

Educación

Bachelor's degree or equivalent

Herramientas

MS Office

Google Workspace

AI tools

Descripción del empleo

Mitratech is seeking an Account Manager to own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow with the organizations we serve. If you enjoy connecting with people, solving problems, and delivering exceptional customer care, this is an opportunity to make a meaningful impact.

The role requires 2-4 years in sales/account management, strong English communication, and the ability to travel up to 25%.