Remote Account Manager: Retention & Growth Lead

Valatam; México; À distance; MXN 197 000 - 236 000; Plein temps

Avantages offerts par ce poste

Uncapped commissions

Paid time off

Medical stipend

Birthday bonuses

Wellness allowance

Online fitness classes

Company events

Résumé du poste

Valatam is seeking a proactive Account Manager to foster long-term client relationships, ensure high customer satisfaction, and drive account expansion. This is a 100% remote, full-time role for experienced professionals in Latin America.

You will serve as the primary contact for assigned client accounts, ensuring service quality, handling issues proactively, and identifying upselling opportunities within high-touch remote environments. Growth opportunities are strong.

Qualifications

• 2-4 years of experience in B2B Account Management, Client Success, or Client Relations.
• Proven track record in account retention, churn reduction, and closing B2B upsells/account expansions.
• Excellent cross-functional coordination with HR, Recruitment, and Operations.
• Strong experience using HubSpot CRM (or similar CRMs) for pipeline management and client tracking.
• Experience in BPO, nearshore staffing, or virtual assistant services preferred.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Responsabilités

• Client Relationship Management & Retention: conduct regular client check-ins and monitor relationship health.
• Account Expansion & Upselling: identify growth opportunities and present qualified profiles to clients.
• Placement & Operational Coordination: source, vet, and introduce candidates for client seats.
• Issue Resolution & Account Advocacy: manage escalations and measure client satisfaction.
• Client Advocacy & Brand Assets: gather testimonials, reviews, referrals, and success stories.
• Feedback & Cross-Functional Collaboration: provide recruitment updates and participate in account health reviews.

Connaissances

Account Management

HubSpot CRM

Client Success

Cross-functional coordination

Formation

Bachelor’s or Associate’s degree preferred

Outils

HubSpot

Description du poste

Valatam is seeking a proactive Account Manager to foster long-term client relationships, ensure high customer satisfaction, and drive account expansion. This is a 100% remote, full-time role for experienced professionals in Latin America.

You will serve as the primary contact for assigned client accounts, ensuring service quality, handling issues proactively, and identifying upselling opportunities within high-touch remote environments. Growth opportunities are strong.