Strategic Account Manager: Growth, Relationships & Revenue

Solera; Ciudad de México; On-site; MXN 420,000 - 520,000; Full time

Job summary

Solera seeks an Account Manager for the Mitikah area to nurture client relationships, grow revenue, and coordinate cross-functional activities. You will manage accounts, forecast opportunities, and collaborate with teams to deliver a superior customer experience.

The role emphasizes strategic thinking, proactive communication, and the ability to adapt in a fast-paced environment while meeting quarterly targets and expanding our product adoption across key customers.

Qualifications

• 3+ years of experience in an Account Management environment.
• Strong analytical skill set; Salesforce and ChurnZero are a plus.
• Excellent verbal, written and interpersonal communication; team player in fast-paced, quota-driven settings.

Responsibilities

• Implement customer analysis to identify trends and opportunities to generate revenue.
• Create positive relationships with clients to help build the customer base.
• Monitor and maintain customer satisfaction ratings.
• Manage customer communications relating to new products and services.
• Reinforce customer loyalty and engagement.
• Leverage social media to engage with customers.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Meeting with managers in the organization to plan strategically.
• Understanding key customer individual needs and addressing these in a timely manner.

Skills

Account Management

Relationship Building

Sales Forecasting

Cross-selling

Communication Skills

Teamwork

Lead Generation

Education

Bachelor’s degree

Tools

Salesforce

ChurnZero

Job description

Solera seeks an Account Manager for the Mitikah area to nurture client relationships, grow revenue, and coordinate cross-functional activities. You will manage accounts, forecast opportunities, and collaborate with teams to deliver a superior customer experience.

The role emphasizes strategic thinking, proactive communication, and the ability to adapt in a fast-paced environment while meeting quarterly targets and expanding our product adoption across key customers.