Account Manager

The Wrap; México; Teletrabalho; MXN 350 000 - 480 000; Tempo integral

Resumo da oferta

Mitratech is seeking an Account Manager to own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow with the organizations we serve. If you enjoy connecting with people, solving problems, and delivering exceptional customer care, this is an opportunity to make a meaningful impact.

The role requires 2-4 years in sales/account management, strong English communication, and the ability to travel up to 25%.

Qualificações

• Bachelor's degree or equivalent experience.
• 2-4 years of sales and/or account management experience.
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
• Capable of working independently with minimal supervision and in a team environment.
• Proficiency in MS Office & Google Office applications along with AI tools.
• Travel - Up to 25%.

Responsabilidades

• Manage customer relationships with focus on building strong relationships, retaining current revenue, and generating additional revenue.
• Build account plans on top customers focusing on mutual success and customer value.
• Develop a strong pipeline and reach annual sales and revenue retention targets.
• Manage a portfolio of renewals with potential for expansion through multi-year renewals, price increases, and discovering opportunities to collaborate with the sales team.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Conduct quarterly value-based reviews and business discussions with top customers.
• Handle customer calls and inquiries promptly with focus on experience and resolution.
• Collaborate with other departments to ensure world-class customer experience with Mitratech solutions.
• Keep up-to-date knowledge of the industry and competitive posture.

Conhecimentos

Customer relationships

English communication

Time management

Formação académica

Bachelor's degree or equivalent

Ferramentas

MS Office

Google Workspace

AI tools

Descrição da oferta de emprego

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview

Build lasting partnerships and help customers turn their goals into results as an Account Manager at Mitratech. You’ll own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow alongside the organizations we serve. If you enjoy connecting with people, solving problems, and pairing exceptional customer care with a drive for results, this is an opportunity to make a meaningful impact.

Essential Duties & Responsibilities

• Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
• Build account plans on top customers that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company

Requirements & Skills

• Bachelor's Degree; or equivalent experience
• A minimum of 2-4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective English communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in all MS Office & Google Office applications along with AI tools
• Travel - Up to 25%

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.