Remote Account Manager: Client Growth & Retention

MoveSmart Rentals; Ciudad de México; Remote; MXN 457,000 - 588,000; Full time

Job summary

MoveSmart Rentals is seeking an experienced Account Manager to manage existing client relationships and drive leasing performance. You will coordinate the leasing process, monitor listings, present offers, and keep owners informed through tenant move-in.

You will be the primary contact after signing with MoveSmart, handling client relationships and the commercial success of each file. Training will be provided; strong English communication is essential.

Qualifications

• Three+ years in account management, consultative sales, client success, client retention, leasing, property management, or similar client-facing role.
• Experience managing ongoing client relationships, not just one-time sales.
• Proven ability to overcome objections and persuade clients to take action.
• Experience retaining dissatisfied clients or recovering relationships.
• Confidence recommending price changes or service improvements.
• Ability to use evidence, feedback, market info, and financial reasoning to influence decisions.
• Experience upselling relevant services or solutions.
• Ability to manage multiple clients/files simultaneously.
• Strong organization, follow-up, and deadline management.
• Experience using a structured CRM/workflow system.
• Excellent spoken and written English.

Responsibilities

• Manage multiple active client and leasing files.
• Keep property owners informed throughout the process.
• Confirm that each file is complete and ready to be listed.
• Coordinate listing requirements with the partner brokerage.
• Monitor inquiries, showings, feedback, applications, and offers.
• Identify why a property is not attracting interest or offers.
• Recommend pricing, marketing, presentation, or property-condition changes.
• Persuade owners to make reasonable price adjustments.
• Present qualified tenant offers and secure timely decisions.
• Retain dissatisfied owners who may be considering cancellation.
• Sell appropriate services to improve leasing performance.
• Handle objections while maintaining owner trust.
• Coordinate documents, deposits, keys, and move-in requirements.
• Communicate with owners, tenants, realtors, vendors, and internal teams.
• Verify payment and payout information before providing updates.
• Maintain accurate CRM notes, tasks, documents, and next steps.
• Escalate legal, payment, agreement, or high-risk concerns when required.

Skills

Account management

Consultative sales

Client success

Client retention

Leasing

Property management

CRM

English proficiency

Job description

MoveSmart Rentals is seeking an experienced Account Manager to manage existing client relationships and drive leasing performance. You will coordinate the leasing process, monitor listings, present offers, and keep owners informed through tenant move-in.

You will be the primary contact after signing with MoveSmart, handling client relationships and the commercial success of each file. Training will be provided; strong English communication is essential.