SSD Shift Manager - Flexible Frontline Ops Leader

Amazon; Región Centro; Híbrido; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Shift Manager for the Sub Same Day (SSD) program at a delivery station in Mexico. You will lead front-line operations, owning the full shift cycle from induction through final dispatch, while coordinating with cross-functional teams and Delivery Service Partners to meet outbound/inbound targets.

You will balance hands-on leadership with planning, act as the main escalation point for disruptions, and uphold safety and quality standards under tight delivery commitments.

Formación

• Bachelor's degree or equivalent.
• 1+ years of employee and performance management experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Ability to push/pull wheeled dollies up to 100 pounds.
• Fluent in English (speak, read, write).

Responsabilidades

• Lead front-line operations for the SSD program, owning the full shift cycle from induction to final dispatch.
• Coordinate with cross-functional teams within the station, the SSD program, and Delivery Service Partners.
• Serve as the primary escalation point for operational disruptions and ensure targets are met while upholding safety and quality standards.
• Balance hands-on floor leadership with execution planning and structured shift handoffs.

Conocimientos

People management

Performance management

Shift leadership

English fluency

Educación

Bachelor's degree or equivalent

Descripción del empleo

Amazon is seeking a Shift Manager for the Sub Same Day (SSD) program at a delivery station in Mexico. You will lead front-line operations, owning the full shift cycle from induction through final dispatch, while coordinating with cross-functional teams and Delivery Service Partners to meet outbound/inbound targets.

You will balance hands-on leadership with planning, act as the main escalation point for disruptions, and uphold safety and quality standards under tight delivery commitments.