SSD Shift Manager Jr., Amazon Logistics (Fulfillment & Operations)

Amazon; Santa Catarina; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Shift Manager to lead a large, diverse team across an operational site, ensuring safety, productivity and excellent customer service. You will manage daily tasks, drive process improvements, and work with engineers and other managers to standardize shift procedures.

The role requires a high school diploma, Spanish fluency, and 1+ years of leadership in retail or distribution. You will work a rotating schedule, including nights and weekends, with opportunities to develop

Formación

• High school diploma or equivalent required.
• Rotating, flexible schedule including nights, weekends, and holidays; 40 hours per week with overtime as needed.
• 1+ years of leadership experience in retail, distribution or similar environment.
• Fluent in Spanish (read, write, speak).

Responsabilidades

• Promote safety and wellbeing culture.
• Analyze and implement corrective actions to maintain quality and productivity across all shifts.
• Support and lead a team and handle administrative work while building team culture.
• Analyze performance and suggest process improvements to optimize operations and customer service.
• Promote best practices and continuous improvement across the team in health, safety and productivity.
• Collaborate with other managers to standardize shift processes.

Conocimientos

Leadership experience

Spanish fluency

English fluency (preferred)

Descripción del empleo

When you join Amazon as a Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyze performance and suggest process improvements to optimize work and improve customer service
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
• Collaborate with other managers to standardize shift processes

A day in the life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the team

Subsameday, or SSD, handles ‘first and last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Basic Qualifications

• High school diploma
• Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
• 1+ years of leadership experience in a retail, distribution or similar environment experience
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.