Specialist, Partner Success - Bilingual

Concentrix Experts Colombia S.A.S.; Ciudad de México; On-site; MXN 420,000 - 540,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. is seeking a Specialist, Partner Success - Bilingual to enable sales processes for client products in the Mexico City area.

The role focuses on managing channel partner relationships, supporting the sales team, and driving revenue growth through proactive partner engagement. The position requires fluent English and Spanish (Mexican) and will involve handling a high volume of partner communications, coordinating with cross-functional teams, and maintaining CRM

Qualifications

• English and Mexican Spanish are required.

Responsibilities

• Promote products and services to channel partners to meet defined metrics.
• Conduct monthly/quarterly consultative reviews and health checks.
• Create talks to address customer health and identify at-risk customers.

Skills

English

Spanish (Mexican)

Job description

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts

• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

English (Required), Mexican Spanish (Required)

Time Type:

Full time