Associate Sales Manager - B2B Sales - Bilingual

Concentrix Services Mexico, S.A. de C.V.; Ciudad de México; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Concentrix Services Mexico, S.A. de C.V. is hiring an Associate Sales Manager to lead B2B sales teams in CDMX, driving revenue growth and customer success motions through onboarding, adoption, health checks and renewals.

You have 3–5 years in leadership sales, 3+ years B2B, 1+ year BPO, English B2+ (French a plus), and you are willing to commute to Insurgentes. This role requires coaching, data-driven forecasting, CRM discipline, and building strategic client relationships alongside the Sales

Qualifications

• 3 to 5 years in a leadership sales role.
• 3+ years of Sales B2B experience.
• 1+ years of BPO experience.
• English B2+ required; French a plus.
• Willingness to commute to CDMX Insurgentes site.
• Passion for customer experience and driving team results.
• Experience in operations (BPO) and strategy building.
• Excellent coaching history.
• Record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change Management skills.

Responsabilités

• Provide accurate ongoing sales forecasting and CRM data accuracy.
• Remove roadblocks and help team resolve challenges.
• Monitor and drive team call time and productivity; weekly coaching.
• Analyze data and trends to develop sales plays and best practices.
• Stay informed on client services and market developments.
• Be a point of escalation for clients.
• Maintain communication with Sales Director and clients to foster relationships.
• Collaborate on reporting and forecasting with client contacts.
• Ensure team understanding to meet operating plan, sales targets, CPTs.
• Coordinate team incentives and Sales Performance Incentive Funds.

Connaissances

Leadership in sales

B2B sales experience

BPO experience

English B2+

French language

Travel to CDMX site

Customer experience

CRM (Salesforce)

Coaching history

Revenue optimization

Outils

Salesforce CRM

Description du poste

Job Title: Associate Sales Manager - B2B Sales - Bilingual Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You have:

• 3 to 5 years of proven work experience in a leadership sales role (must)
• 3+ years of Sales B2B experience (must)
• 1+ years of BPO experience (desirable)
• English Proficiency B2+ (must) // French is a plus in your application
• Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum)
• A passion for customer experience and driving team results
• Experience in operations (BPO) and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

You will:

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

English (Required), Mexican Spanish (Required)

Time Type: Full time

Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.