Specialist, Partner Success - Bilingual

Concentrix; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Concentrix in Mexico City is seeking a results-driven Channel Sales Manager to optimize relationships with strategic partners and drive revenue growth.

You will develop talk tracks, monitor partner health, and use predictive data to identify at‑risk customers while promoting Concentrix programs. You will coordinate cross-functional teams to ensure a positive customer experience and robust partner engagement.

Qualifications

• Experience managing a portfolio of channel partners.
• Ability to create and deliver sales talks and reviews with partners.
• Strong data analysis to identify at‑risk customers and act on insights.

Responsibilities

• Improve customer retention and revenue with partners.
• Provide accurate weekly/monthly/quarterly forecasts.
• Run monthly and quarterly health checks with partners.
• Lead channel escalations and coordinate resolutions.
• Deliver partner training and guidance on programs.
• Maintain CRM hygiene and capture all relevant data.

Skills

Channel partner management

Sales forecasting

Consultative selling

CRM & data hygiene

Training & enablement

Tools

CRM system (Salesforce)

Job description

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is capturedMay potentially attend vendor events