Bilingual Partner Success Strategist

Concentrix; Ciudad de México; On-site; MXN 360,000 - 480,000; Full time

Job summary

Concentrix is seeking a Specialist, Partner Success - Bilingual to enable the sales process for a client’s products in a defined territory. You will manage channel partner relationships, drive revenue growth, and support a team through channel partners.

The role focuses on improving customer health, delivering training to sales teams, and maintaining CRM hygiene while coordinating resolution of escalations and providing accurate forecasts.

Responsibilities

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Job description

Concentrix is seeking a Specialist, Partner Success - Bilingual to enable the sales process for a client’s products in a defined territory. You will manage channel partner relationships, drive revenue growth, and support a team through channel partners.

The role focuses on improving customer health, delivering training to sales teams, and maintaining CRM hygiene while coordinating resolution of escalations and providing accurate forecasts.