Associate Sales Manager - B2B Sales - Bilingual

Concentrix; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Concentrix in Mexico City is seeking an Associate Sales Manager - B2B Sales - Bilingual to lead a sales team supporting key accounts, drive revenue, and ensure customer success motions. The role requires hands-on forecasting, team coaching, and close collaboration with the Sales Director and clients.

You will analyze performance data, stay updated on market trends, and motivate the team to achieve targets while managing client relationships. Commuting to CDMX Insurgentes is required.

Formación

• 3 to 5 years of proven work experience in a leadership sales role.
• 3+ years of Sales B2B experience.
• 1+ years of BPO experience desirable.
• English Proficiency B2+ is required; French is a plus.
• Willingness to commute to our site located in CDMX, Insurgentes.
• A passion for customer experience and driving team results.
• Experience in operations (BPO) and strategy building.
• Excellent coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change Management skills.

Responsabilidades

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
• Be a point of escalation for our clients and respond promptly to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Work with client contact on reporting and forecasting.
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Work with client contact on reporting and forecasting.
• Coordinate team incentives and Sales Performance Incentive Funds.

Conocimientos

Sales leadership

B2B sales

BPO experience

English proficient

Commuting CDMX

Customer experience

Operations strategy

Coaching history

Employee development

Revenue growth

Salesforce CRM

Problem solving

Change management

Descripción del empleo

Job Title

Associate Sales Manager - B2B Sales - Bilingual

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

• 3 to 5 years of proven work experience in a leadership sales role (must)
• 3+ years of Sales B2B experience (must)
• 1+ years of BPO experience (desirable)
• English Proficiency B2+ (must) // French is a plus in your application
• Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum)
• A passion for customer experience and driving team results
• Experience in operations (BPO) and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

You Will

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds