Specialist, Partner Success - Bilingual

Concentrix Services Mexico, S.A. de C.V.; Ciudad de México; On-site; MXN 420,000 - 560,000; Full time

Job summary

Concentrix Services Mexico, S.A. de C.V. is seeking a Specialist, Partner Success to enable the sales process for client products and services.

You will manage relationships with key channel partners and support a team to drive sales through these partners, while improving retention and revenue growth for an established customer base. Required English and Mexican Spanish, full-time role located at Mexico City Downtown Insurgentes.

Qualifications

• Experience managing channel partner relationships.
• Experience enabling sales processes and forecasting.
• Strong communication in English and Spanish.

Responsibilities

• Manage relationships with channel partners and coordinate delivery with internal teams.
• Create and deliver training to sales teams and share insights.
• Maintain high CRM data hygiene and accurate forecasting (weekly/monthly).
• Conduct reviews and health checks to identify at-risk customers and opportunities.
• Attend vendor events and share best practices with partners.

Skills

Channel partner mgmt

Sales enablement

CRM hygiene

Bilingual English/Spanish

Tools

CRM systems

Job description

Job Title: Specialist, Partner Success - Bilingual Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners Conduct monthly/quarterly consultative reviews and health checks analyzing our needs Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products Manage high volume of customer contacts through phone and email each day Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience Maintain a high level of CRM hygiene to ensure all relevant data is captured May potentially attend vendor events

Location: MEX Mexico City Downtown Insurgentes

Language Requirements: English (Required), Mexican Spanish (Required)

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.