Soporte Técnico

Asosa; Tijuana; On-site; MXN 67,000 - 100,000; Full time

Job summary

WhatJobs Direct is seeking a motivated IT Support Intern to join our operations team in Tijuana, Baja California. You will gain hands-on experience troubleshooting hardware and software, managing IT systems, and ensuring smooth operation of our technology infrastructure in a corporate setting.

You will work closely with our IT department to learn network administration, cybersecurity basics, and user support practices while developing proactive problem-solving and communication skills in a

Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Basic knowledge of operating systems (Windows, macOS).
• Familiarity with common software applications (Microsoft Office Suite, etc.).
• Understanding of computer hardware components and peripherals.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem‑solving skills.

Responsibilities

• Providing first-level technical support to employees via phone, email, or in person.
• Troubleshooting and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Assisting with user account management (creation, modification, deletion).
• Performing routine system checks and maintenance tasks.
• Documenting technical issues and their resolutions in a knowledge base.
• Supporting the IT team in managing inventory of IT equipment.
• Assisting in the setup and configuration of new employee workstations.
• Escalating complex technical issues to senior IT staff.
• Participating in IT projects as needed.
• Learning and applying company IT policies and security procedures.
• Monitoring system performance and identifying potential issues.

Skills

Troubleshooting basics

Customer support mindset

Education

Currently pursuing a degree in Computer Science or related field

Job description

WhatJobs Direct is seeking a motivated and technically inclined IT Support Intern to join our operational team in Tijuana, Baja California . This role is ideal for individuals passionate about technology and eager to provide essential support to our employees. You will gain hands‑on experience in troubleshooting hardware and software issues, managing IT systems, and ensuring the smooth operation of our technology infrastructure. Working closely with our IT department, you will learn about network administration, cybersecurity basics, and user support best practices. We are looking for proactive problem‑solvers with excellent communication skills and a strong desire to learn the ins and outs of IT support in a corporate setting. This internship offers a fantastic foundation for a career in information technology, providing exposure to a wide range of technical challenges and solutions. The candidate will be instrumental in maintaining our technological efficiency.

About the Role

WhatJobs Direct is seeking a motivated and technically inclined IT Support Intern to join our operational team in Tijuana, Baja California . This role is ideal for individuals passionate about technology and eager to provide essential support to our employees. You will gain hands‑on experience in troubleshooting hardware and software issues, managing IT systems, and ensuring the smooth operation of our technology infrastructure. Working closely with our IT department, you will learn about network administration, cybersecurity basics, and user support best practices. We are looking for proactive problem‑solvers with excellent communication skills and a strong desire to learn the ins and outs of IT support in a corporate setting. This internship offers a fantastic foundation for a career in information technology, providing exposure to a wide range of technical challenges and solutions. The candidate will be instrumental in maintaining our technological efficiency.

Key Responsibilities

• Providing first-level technical support to employees via phone, email, or in person.
• Troubleshooting and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Assisting with user account management (creation, modification, deletion).
• Performing routine system checks and maintenance tasks.
• Documenting technical issues and their resolutions in a knowledge base.
• Supporting the IT team in managing inventory of IT equipment.
• Assisting in the setup and configuration of new employee workstations.
• Escalating complex technical issues to senior IT staff.
• Participating in IT projects as needed.
• Learning and applying company IT policies and security procedures.
• Monitoring system performance and identifying potential issues.

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Basic knowledge of operating systems (Windows, macOS).
• Familiarity with common software applications (Microsoft Office Suite, etc.).
• Understanding of computer hardware components and peripherals.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem‑solving skills.