Asistente De Soporte Técnico

Placements24; Tuxtla Gutiérrez; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Comprehensive training

Career growth

Mentorship

Competitive salary

Job summary

Placements24 in Tuxtla Gutiérrez, Chiapas is seeking a motivated Technical Support Assistant, a recent graduate to join their IT team. You will provide first-level support to end-users, troubleshoot hardware and software, and escalate complex issues while gaining hands-on experience in a dynamic business setting.

The role emphasizes customer service, problem-solving, and the ability to learn quickly. Training is provided, with opportunities to grow into systems administration as you develop

Qualifications

• Recent graduate with a relevant technical degree (CS/IT).
• Strong problem-solving and customer-facing communication skills.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist users with account setup and password resets.
• Document technical issues and resolutions in a helpdesk system.
• Escalate unresolved issues to senior IT staff or relevant departments.
• Provide guidance and training to users on basic IT functions.
• Maintain inventory of IT equipment and supplies.
• Ensure timely and effective resolution of technical support requests.

Skills

Customer service

Problem solving

Communication skills

Spanish language

Independent work

Education

Bachelor's degree in CS/IT

Job description

About the Role

Our client, a growing technology solutions provider, is seeking a motivated and customer-focused recent graduate to join their team as a Technical Support Assistant. This role is based at their office in Tuxtla Gutiérrez, Chiapas, and offers a fantastic opportunity for individuals with a passion for technology and helping others. You will be responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems when necessary. This position is ideal for someone who is a quick learner, possesses excellent communication skills, and enjoys solving technical puzzles. Our client is committed to providing a supportive work environment and comprehensive training to help you develop your technical support skills and career. You will work closely with a team of experienced IT professionals, contributing to the seamless operation of our client's technology infrastructure and ensuring customer satisfaction. We value individuals who are patient, methodical, and dedicated to providing exceptional service. Your role will be critical in ensuring that users can effectively utilize their technological tools, contributing to the overall productivity and success of the company. This is a full-time position offering a solid foundation for a career in IT support and systems administration. You will gain exposure to a variety of technologies and user needs, enhancing your problem-solving capabilities and technical expertise within a dynamic business setting.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist users with account setup and password resets.
• Document technical issues and resolutions in a helpdesk system.
• Escalate unresolved issues to senior IT staff or relevant departments.
• Provide guidance and training to users on basic IT functions.
• Maintain inventory of IT equipment and supplies.
• Ensure timely and effective resolution of technical support requests.

Requirements

• Recent graduate with a degree in Computer Science, Information Technology, or a related technical field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and interpersonal skills.
• Effective written and verbal communication skills in Spanish.
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies.
• Must be available for full-time employment at our Tuxtla Gutiérrez, Chiapas location.

Benefits

• Gain valuable hands-on experience in IT technical support.
• Comprehensive training on relevant hardware, software, and systems.
• Opportunity to work with a variety of technologies.
• Supportive team environment with opportunities for mentorship.
• Career growth potential within the IT field.
• Competitive salary and benefits package.
• Be part of a company focused on delivering excellent technology solutions.