Prácticas en Soporte Técnico y TI para Estudiantes de Informática

Placements24; San Luis Potosí; On-site; MXN 67,000 - 100,000; Part time

Benefits offered by this job

Monthly stipend

Mentorship from IT professionals

Future career opportunities

Job summary

Placements24 is seeking diligent IT interns for a Technical Support internship in San Luis Potosí, Mexico. You will support end-user IT needs, troubleshoot hardware and software, and assist with asset management on-site. Strong communication and problem-solving are essential.

We offer hands-on experience in IT operations, mentorship from senior staff, and a clear pathway to future roles within the company. Candidates must be pursuing a CS/IT degree and be available for full-time on-site work.

Qualifications

• Pursuing a degree in Computer Science, Information Technology, or a related field.
• Knowledge of PC hardware, Windows and macOS, and common software.
• Basic networking concepts (TCP/IP, Wi‑Fi).
• Strong customer service and communication skills.
• Excellent problem‑solving and attention to detail.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve problems promptly and efficiently.
• Assist in IT inventory and asset tracking.

Skills

PC hardware

Operating systems

Networking basics

Customer service

Troubleshooting

Education

Pursuing degree in CS/IT

Job description

About the Role

Our client, a prominent financial services company, is seeking diligent students for a Technical Support and IT Internship . This role is crucial for ensuring the smooth operation of our client's IT infrastructure and providing timely assistance to end-users. You will gain hands-on experience in troubleshooting hardware and software issues, managing IT assets, and supporting network operations. This position requires a full-time commitment on-site in San Luis Potosí, San Luis Potosí , to manage hardware and provide immediate user support. It's an excellent opportunity to develop foundational IT skills in a professional setting.

Key Responsibilities

• Provide first-level technical support to employees, addressing hardware, software, and network issues.


• Install, configure, and maintain computer hardware, software, and peripherals.


• Diagnose and resolve technical problems promptly and efficiently.


• Assist in managing IT inventory and asset tracking.


• Support network connectivity troubleshooting.


• Document support requests, resolutions, and IT procedures.


• Collaborate with senior IT staff on various IT projects.


• Ensure adherence to IT policies and security protocols.

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.


• Knowledge of PC hardware, operating systems (Windows, macOS), and common software applications.


• Basic understanding of networking concepts (TCP/IP, Wi-Fi).


• Strong customer service and communication skills.


• Excellent problem-solving abilities and attention to detail.


• Ability to work independently and manage multiple tasks.


• Must be legally authorized to work in Mexico.


• Must be available to work full-time on-site in San Luis Potosí, San Luis Potosí .

Benefits

• Interns will receive a competitive monthly stipend.


• This internship offers invaluable practical experience in IT support and systems administration.


• Mentorship from experienced IT professionals will be provided.


• This role is a fantastic starting point for a career in IT, providing a broad understanding of technical operations.


• Successful interns may be considered for future roles within the company.